Support

If you encounter any issues, email us at contact@papathemes.com.

Our working hours are Monday to Friday, 8 AM to 5 PM (GMT+8).

For faster responses, include:

• Your store URL (*.mybigcommerce.com is fine)
• A short description of what you're trying to do
• A screenshot of the problem
• The theme version (Storefront → My Themes → click the theme card)

We support

• Comprehensive documentation so you can install and configure eShopping yourself to mirror any of our 4 demo stores.
• Questions about theme usage, settings, and configurations.
• Translation guidance for the language files in lang/.
• Bug fixes in our original theme. (If the theme has been edited, we can only fix issues in the un-edited original — see Update guide → Updating a customized theme.)

We do not support

• BigCommerce platform features unrelated to our theme (Settings, Checkout, Apps, third-party integrations, payment gateways, etc.). Contact BigCommerce Support for those.
• Updating themes that have been customized or modified. Migrating custom code to a new version of the theme is a paid service.
• Editing the theme's source code on request. If you need additional features, contact us for a custom quote.

Custom services

• Theme setup service — we'll install + configure the theme to match a demo, customize colors/copy, and hand you a finished store. Email for a quote.
• Custom development — bespoke features, integrations, layouts.
• Migration from another theme — we'll move your widgets and customizations across.

Email contact@papathemes.com with details, and we'll respond within 1 business day.

Other channels

• Email — contact@papathemes.com is the primary support channel for bug reports and questions. Please include the details listed at the top of this page.